Responsible Gambling at Crown

Crown is committed to providing a safe and enjoyable entertainment experience for all guests. We recognise that while most people gamble responsibly, some individuals may experience difficulties. Our responsible gambling program is designed to support informed decision-making and promote healthy gaming habits.

Our Commitment

Crown takes its responsibility to minimise gambling-related harm seriously. We work alongside regulators, community organisations, and support services to ensure our guests have access to the resources they need.

Understanding Responsible Gambling

Responsible gambling means staying in control of how much time and money you spend. Consider the following principles:

• Gambling should be treated as entertainment, not a source of income
• Only gamble with money you can afford to lose
• Set a budget and a time limit before you start playing
• Never chase your losses
• Take regular breaks during gaming sessions
• Avoid gambling when upset, stressed, or under the influence of alcohol

Warning Signs of Problem Gambling

It is important to recognise when gambling may be becoming a problem. Common warning signs include:

• Spending more money or time on gambling than you intended
• Borrowing money or selling possessions to fund gambling
• Neglecting work, family, or personal responsibilities
• Feeling anxious, irritable, or restless when not gambling
• Lying to others about the extent of your gambling
• Repeatedly trying to cut back without success

Support Services Available at Crown

Crown provides a range of tools and services to assist guests in managing their gambling behaviour.

Responsible Gaming Centre

Crown operates a dedicated Responsible Gaming Centre staffed by trained professionals who are available to provide confidential assistance, information, and referrals to support services.

Self-Exclusion Program

Guests who wish to restrict their access to gaming areas can voluntarily enter into a self-exclusion agreement. This program is designed to provide a formal barrier for individuals who feel they need time away from gambling environments.

Pre-Commitment and Limit Setting

Crown encourages guests to set personal limits on their gambling activity, including time and spending limits, to help maintain control.

External Support Resources

Several independent organisations offer free and confidential support for anyone affected by problem gambling:

Staff Training

All Crown gaming staff undergo regular responsible gambling training. Team members are equipped to identify signs of distress or problematic gambling behaviour and can direct guests to appropriate support services in a respectful and confidential manner.

Your Wellbeing Matters

If you or someone you know is experiencing difficulties with gambling, please do not hesitate to reach out to our Responsible Gaming Centre or contact any of the support services listed above. Help is always available, and seeking assistance is a sign of strength.